Shipping & delivery policy – Kirti Enterprises

At Kirti Enterprises, we aim to provide a smooth and convenient shopping experience for our customers. This Shipping and Delivery Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed after confirmation by Kirti Enterprises. Processing time may vary depending on product availability, order quantity, and payment confirmation, where applicable.

For bulk orders, school uniforms, books, and other large-quantity purchases, processing and dispatch timelines will be communicated separately.

2. Shipping Locations

We accept delivery requests for locations confirmed as serviceable by our delivery arrangements. Delivery availability may depend on the destination, product type, and order size.

Customers can contact us to confirm delivery availability before placing an order.

3. Delivery Time

Estimated delivery timelines will be communicated when the order is confirmed. Actual delivery times may vary depending on the destination, stock availability, courier services, weather conditions, public holidays, and other unforeseen circumstances.

Kirti Enterprises will make reasonable efforts to ensure timely delivery but cannot guarantee a specific delivery date unless expressly confirmed.

4. Shipping Charges

Shipping charges, if applicable, will be communicated to the customer before the order is finalized. Charges may vary depending on the delivery location, package weight, order quantity, and shipping method.

Any applicable free-shipping offer will be subject to its stated conditions.

5. Bulk and Wholesale Orders

For bulk purchases of ladies’ wear, men’s essentials, school uniforms, books, footwear, and other products, shipping arrangements may differ from regular orders.

Delivery schedules, transportation charges, packaging, and dispatch details for bulk orders will be agreed upon with the customer before confirmation.

6. Incorrect Address and Failed Delivery

Customers are responsible for providing accurate contact details and a complete delivery address. Kirti Enterprises will not be responsible for delays caused by incorrect or incomplete address information.

If delivery fails because the customer is unavailable or the address is incorrect, additional delivery charges or revised delivery arrangements may apply, where applicable and communicated to the customer.

7. Damaged or Missing Items

Customers should inspect their order upon receipt. If any item is damaged, missing, or incorrect, please contact us as soon as possible with the order details and relevant photographs, where available.

We will review the complaint and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer protection laws.

8. Order Delays and Cancellations

If an order is delayed or cannot be dispatched due to stock shortages or unforeseen circumstances, we will inform the customer where reasonably possible.

Requests for order cancellation will be handled according to the applicable cancellation and refund terms communicated at the time of purchase.