At Kirti Enterprises, we aim to provide quality products and a satisfactory shopping experience. This Return & Refund Policy explains the conditions under which customers may request returns, exchanges, or refunds for products purchased from us.
1. Return Eligibility
Customers may request a return or exchange if a product is received damaged, defective, incorrect, or significantly different from the confirmed order.
To help us resolve the issue, customers should contact us as soon as possible after receiving the order and provide the order details, a description of the issue, and photographs where applicable.
All requests will be reviewed in accordance with this policy and applicable consumer protection laws.
2. Non-Returnable Products
Certain products may not be eligible for return or exchange due to hygiene, safety, or product-specific reasons. These may include:
- Innerwear, including bras, panties, and baniyans, where return restrictions are legally permitted.
- Personal hygiene products and sanitary napkins, particularly if opened or used.
- Pregnancy testing kits and other hygiene-sensitive products, subject to applicable law and the condition of the product.
- Products that have been used, washed, damaged after delivery, or altered by the customer, except where the issue is covered by applicable consumer rights.
- Products sold under clearly communicated final-sale conditions, where legally permitted.
School uniforms, books, footwear, clothing, and accessories may be considered for return or exchange depending on the condition of the product and the reason for the request.
Nothing in this policy limits any mandatory rights available to customers under applicable law.
3. Return Conditions
For an eligible return or exchange:
- The product should be unused and in its original condition, with original packaging, tags, and accessories where applicable.
- Proof of purchase or order confirmation may be requested.
- The return request should include the reason for the return and supporting photographs, where relevant.
- Products should not be sent back before return instructions have been provided by Kirti Enterprises.
These conditions do not override legal remedies available for defective, incorrect, or misrepresented products.
4. Bulk and Wholesale Orders
Bulk orders for innerwear, clothing, school uniforms, books, footwear, and other products may have specific return or exchange arrangements.
Customers should confirm the product specifications, sizes, quantities, designs, and applicable terms before finalizing a bulk order.
Any special return conditions will be communicated before the order is confirmed and will remain subject to applicable law.
5. Refund Policy
If a refund is approved, it will generally be processed through the original payment method where available. If that is not possible, an alternative lawful refund method may be arranged with the customer.
Refund processing time may vary depending on the payment provider, bank, or financial institution. We will communicate the applicable process and expected timeline after approving the refund.
Where an order cannot be fulfilled, or a refund is otherwise required under applicable law, the appropriate refund will be arranged.
6. Return Shipping Charges
If a product is damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law, return shipping arrangements and costs will be handled in accordance with the circumstances and applicable legal requirements.
For other approved return requests, any applicable return shipping charges will be communicated to the customer before the return is arranged.
7. Exchanges
Exchanges may be offered for eligible products, subject to stock availability and the applicable return conditions.
For clothing and school uniforms, customers should confirm the required size and design before requesting an exchange. If the replacement product is unavailable, an alternative resolution may be discussed.
8. Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible. Cancellation may not be possible once an order has been dispatched.
Any applicable refund for a cancelled order will be processed according to the order status, the payment method, and applicable law.
9. How to Request a Return or Refund
To request a return, exchange, or refund, please contact us with:
- Your name and contact number.
- Order details or proof of purchase.
- The reason for the request.
- Photographs of the product, if applicable.
Our team will review your request and provide the next steps.
10. Contact Information
Kirti Enterprises
Address: Near New Bus Stop, Shree Ram Nagar, Bhandara Road, Tumsar – 441912, Maharashtra, India
Phone: +91 89994 58133
Email: pawanmalewar06240@gmail.com
Website: https://kirtienterprisestumsar.in
We appreciate your business and will make reasonable efforts to resolve eligible return, exchange, and refund requests fairly and promptly.
